Shipping Policy

This Shipping Policy explains how orders are processed, shipped and tracked. Please review this information before placing an order.

Order Processing

Orders may require processing before they are transferred to a shipping carrier. Processing can include order verification, product preparation and other fulfilment checks.

Processing time is separate from carrier transit time.

Shipping Confirmation and Tracking

When tracking information is available, it will normally be provided through the shipping notification associated with the order.

Please be aware that tracking information may not update immediately after a tracking number has been created. The first update may appear only after the carrier completes its initial scan.

Estimated Delivery

Delivery estimates are not guaranteed arrival dates. Actual transit time can vary depending on destination, carrier operations, customs procedures, local delivery networks, public holidays and other circumstances outside our direct control.

International Shipments

International orders may pass through customs or other import procedures in the destination country.

Customs processing can affect delivery times. Any import requirements or charges that apply at the destination may depend on local regulations.

Delivery Delays

Occasional delays can occur because of weather, carrier congestion, customs inspections, incorrect address information or other logistics events.

If tracking has not updated for an unusual period, please contact us with your order and tracking information.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If you notice an address error, contact us as soon as possible. Address changes cannot always be completed after the order has entered shipment processing.

Delivered Shipments

If tracking shows that a shipment has been delivered but you cannot locate it, first check the delivery location, household members, building reception or other secure areas where the carrier may have left the parcel.

If the shipment still cannot be located, contact the carrier and then contact us with the relevant order information.

Need Shipping Help?

Please visit our Contact Us page if you need assistance with an order or shipment.